Sculpted Seashell Earrings

• If applying beauty products like body lotion and perfume, please do so before putting on your jewellery. Chemicals may damage them.
• Your Sólei • Skyé jewellery is safe in the shower, however, just be careful not to snag it.
• For optimal care, clean your jewellery with warm water and mild soap, and use a soft cloth for drying.
• You can wear your jewellery when working out, just make sure to clean it when you’re done.
• Use a polishing cloth for extra glow.
• It is recommended to store each item separately to avoid scratching.

Sólei • Skyé Return Policy:

Thank you for choosing Sólei • Skyé! We take pride in providing our customers with high-quality jewellery and excellent customer service. However, we understand that there might be instances when you need to return or exchange your purchase. To ensure a smooth and hassle-free process, please read and familiarize yourself with our return policy outlined below:

Returns and Exchanges Eligibility:

1.1. Items Eligible for Returns: We accept returns on all non-customized jewelry items purchased from Sólei • Skyé within 30 days from the date of delivery.

1.2. Items Eligible for Exchanges: We offer exchanges on all non-customized jewellery items within 30 days from the date of delivery.

1.3. Customized or Personalized Items: Unfortunately, we cannot accept returns or exchanges for items that have been customized or personalized to your specifications, unless they arrived damaged or defective.

Conditions for Return or Exchange:

2.1. Original Condition: To be eligible for a return or exchange, the jewellery item must be in its original condition, unworn, undamaged, and free from any alterations or modifications.

2.2. Packaging: Please ensure that the item is returned in its original packaging, including any jewellery boxes, pouches, or tags provided.

2.3. Proof of Purchase: A valid proof of purchase, such as the order number or receipt, is required for all returns and exchanges.

Process for Returns and Exchanges:

3.1. Contact Customer Support: Before initiating a return or exchange, please contact our customer support team at hi@soleiandskye.com. They will guide you through the process.

3.2. Shipping: When shipping the item back, please ensure it is securely packaged to prevent damage during transit. You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

3.3. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return or exchange eligibility criteria. Please allow 5 business days for us to process your return or exchange.

Refunds and Exchanges:

4.1. Refunds: For eligible returns, we will issue a refund to the original payment method used during the purchase. Please note that the refund amount will exclude any shipping fees, duties, or taxes paid during the initial purchase.

4.2. Exchanges: If you choose to exchange the item, we will process the exchange once the returned item is inspected and approved. Any price difference between the exchanged items will be handled accordingly, and we will guide you through the process.

Damaged or Defective Items:

5.1. Quality Assurance: We take great care in ensuring our jewellery is of the highest quality. In the rare event that you receive a damaged or defective item, please contact our customer support team immediately, and we will arrange for a replacement or refund.

Non-Returnable Items:

6.1. Sale and Clearance Items: Items purchased from our sale or clearance section are considered final sale and are not eligible for returns or exchanges.

6.2. Gift Cards: Gift cards purchased from Sólei • Skyé are non-refundable and cannot be exchanged for cash.

Additional Information:

7.1. Policy Changes: We reserve the right to update or modify this return policy at any time. Please refer to the most recent version on our website or contact our customer support for the latest information.

7.2. Discretionary Refusal: Sólei • Skyé reserves the right to refuse returns or exchanges that do not meet the specified criteria outlined in this policy.

For any further questions or concerns regarding our return policy, please do not hesitate to contact our customer support team at hi@soleiandskye.com. We appreciate your trust in Sólei • Skyé and hope you enjoy your jewellery shopping experience with us!

Sincerely,

Bianka        Founder/Owner, Sólei • Skyé